Privacy policy

Privacy Policy

Updated 28 May 2021

>Muurla Design Marketing Oy is committed to protecting the privacy of its customers and of everyone else who visits our website. This privacy policy explains how Muurla Design Marketing Oy (hereinafter "Muurla") processes the personal data of its customers and website users, and how you can influence the processing of your personal data.

DATA CONTROLLER

Muurla Design Marketing Oy, Business ID: 1884708-2 Muurlantie 9, 25130 Muurla, Finland

PERSONAL DATA COLLECTED

Muurla collects and processes personal data only to the extent necessary to fulfil the purposes described in this privacy policy.

The personal data collected and the extent of its processing vary depending on the relationship between Muurla and the website user, the permissions and restrictions given regarding the processing of personal data and marketing, and the cookie and tracking settings of the browser used.

Muurla does not collect payment details. All payment details are processed by authorised third party payment service providers.

Personal data you provide

Personal data that a customer or website user provides to Muurla in various contexts, such as when placing a product order, subscribing to the newsletter or registering on the website, includes:

contact details: the customer's name, address details, phone number and email address
the registration date of the user account (if you create your own account on the site)
customer service data, such as customer feedback and communication with customer service
permission data, such as information about marketing permissions or other permissions and restrictions relating to the use of personal data

Data collected from website use

Data collected from the use of the website includes, for example:

data collected about the device or application used, such as browser version, device type or screen size
data on the use of online services, such as page loads, time spent in the online services, movement within the online services, or advertising and marketing content viewed
data on web pages opened through customer communications
location data collected on the basis of the IP address
data collected by social plugins or other third parties

A website user can be identified on the basis of a digital identifier created in the services when the customer logs in or arrives on the website through targeted customer communications such as a newsletter.

Data on the use of the website is collected by means of cookies.

Derived and combined data

In order to serve its customers better, Muurla refines the personal data it collects by analysing it using various statistical methods and by combining data collected from different sources.

Using the methods described above, assumptions may be made about interests, gender, age group, purchasing behaviour or other similar characteristics. These assumptions are based on the data provided or collected as described in the previous section. In order to safeguard consumer privacy, Muurla does not make assumptions about data considered sensitive.

Muurla protects the privacy of website users by carrying out the derivation and combination of data described above with particular care, so that the privacy of customers or users of the online services is not compromised.

Cookies

Muurla uses cookies on its website so that we can offer the best possible user experience to website users.

Cookies are small text files that a web server stores on the user's device. Cookies give Muurla information about how the website is used. Muurla uses this information to develop its website, analyse its use, and target and optimise marketing and advertising.

A website user can allow or block the use of cookies in the settings of the browser they use. Most browsers allow cookies automatically. Please note that blocking cookies may limit the functionality of the website.

USE OF PERSONAL DATA

Muurla collects personal data for managing the customer relationship, developing products and services, and for commercial purposes. Only designated personnel who need access to the data in order to perform their duties can access the personal data collected.

Muurla uses customers' personal data for various measures that are necessary for managing the customer relationship, such as:

delivering online store orders
maintaining the customer relationship and customer communications
customer service and other customer support
running competitions or prize draws
marketing and targeting advertising
developing the service (for example product and content recommendations)

Customers can influence the processing of personal data carried out for the purpose of managing the customer relationship by contacting customer service.

To keep personal data accurate, customers should check and update their details each time they log in to the website again or place a new order. You can also change your personal data by contacting customer service.

SHARING AND DISCLOSURE OF PERSONAL DATA

Muurla shares personal data with third parties only for necessary reasons, for example to ensure delivery and for marketing purposes. When you place an order, your details are transferred automatically to the payment service.

In order to offer you Klarna's payment methods, we may pass your personal data in the form of contact and order details to Klarna at the time of purchase, so that Klarna can assess whether you are eligible for their payment methods and tailor those payment methods for you. The personal data transferred is processed in accordance with Klarna's own privacy notice.

Muurla may share data when it is requested by an authority on legal grounds, for example for legal reasons or to prevent fraud.

Transfer of personal data outside the EU/EEA

As a rule, Muurla does not transfer or process data outside the European Union or the European Economic Area. If data is exceptionally transferred outside the EU/EEA, an adequate level of protection for the personal data is ensured in accordance with applicable legislation.

RETENTION OF PERSONAL DATA

Muurla retains personal data for as long as is necessary to fulfil the purposes defined earlier in this policy. However, applicable legislation, such as accounting legislation or other mandatory legislation, may require personal data to be retained even after the purpose of the processing has ended. In such cases, the retention periods defined in the applicable legislation are followed.

INDIVIDUAL RIGHTS AND WAYS TO EXERCISE THEM

Muurla is committed to safeguarding the privacy of its customers and website users and their rights under data protection legislation. The most important rights and options available to customers in relation to the processing of personal data are listed below:

the right to access personal data concerning themselves and the right to require that incorrect data be corrected
the right to request the erasure of personal data concerning themselves, to the extent that this is possible within the framework of other legislation
the right to access and edit their data in their user account
the right to transfer certain personal data concerning themselves to another data controller
the right to prohibit or withdraw consent to direct marketing, or to object to the processing of their personal data for direct marketing purposes
the right to block the use of cookies

DATA SECURITY

Muurla ensures the secure processing of personal data through appropriate information security measures. Personal data is protected against loss, destruction, misuse, unauthorised access and disclosure. Secure processing is ensured, for example, by restricting access to the data and by making sure that employees and other third parties use personal data in accordance with the instructions and agreements given.

CHANGES TO THIS PRIVACY POLICY

Muurla reserves the right to update or change this privacy policy, for example due to the development of services or mandatory legislation. The date on which the policy was last changed is always shown at the beginning of the privacy policy.